Quality Assurance and Certification

Lighthaus-Marine GmbH in Hamburg, Germany and Lighthaus-Marine d.o.o. in Rijeka, Croatia are companies operating for the Maritime Industry, diligently attentive to Crew management and Maritime recruitment services.

We specialize in sourcing, placement and employment of sea personnel with international maritime expertise. Our goal is to offer industry-leading service upholding customer satisfaction as our highest priority.

Value-based corporate management and development:

The basis for the operation of all parts of the company, associated companies, operating sites and departments and the activities of all employees and responsible persons should be based on lived values towards employees, customers, suppliers, partners and shareholders. Respectful treatment of everyone for lasting cooperation, responsible action for the tasks and areas in a caring attitude towards each other, fundamental trust in fellow human beings so that his/her abilities can develop freely with the right transparent measure of control mechanisms for the protection of the individual and the whole, Honest dealing with strengths and weaknesses in order to achieve a lived authenticity, social commitment to support people in need with the aim of letting 10% of the profits flow into charitable projects, a forgiving basic attitude in dealing with mistakes and disputes that are necessary for the further development of the individual and the company as a whole. In this sense, the main goal of Lighthaus-Marine is not to make the highest possible profit, but in the end to make a difference and a positive impact on everyday life for all the people who work for us and for whom we work.

Following guidelines will allow us to stay successful at the market and the competitive environment in the future:

Our entrepreneurial success

Basis for that is our business acumen and experience, qualified and professionally trained employees as also the internal and external interested parties (context).

Realization of customer objectives / enhancing customer satisfaction

Belonging to this is an ideal service towards our customer as well as cooperative and friendly contact. We seek for the enhancement of our customers satisfaction and successful acquisition of new customers.

Honest and valued collaboration

Best performances can be provided solely within a good working atmosphere dealing fair and equitable with one another.

Occupational health and safety at all time and creation of safe and healthy work environment

We commit ourselves to comply with health and safety regulations to prevent and minimize work-related injuries, accidents and/or illnesses including ergonomically means for work, workplace and structural operational procedures. Our target is to minimize the defined risks and to increase the opportunities in connection with the context and objectives of our company.

Development, maintenance and preservation of knowledge

Selective training and education of our employees by internal and external means shall ensure to stabilize existing acquaintance gain new knowledge and to preserve the knowledge in the company. 

Compliance with national and international laws and regulations

We obligate ourselves to comply with all applicable legal obligations (laws and regulations) to the best of our knowledge and belief. Services provided to customers and applied to by subcontractors are to be carried out in regards to the actual legislation of the countries concerned.

Environmental protection

Promoting sustainability is a target of our company. Furthermore, we encourage our employees to increase the environmental awareness as also to actively be part of the protection of the environment. 

Avoiding mistakes / the use of lessons learned from mistakes

To avoid mistakes is fundamentally more important than to eliminate mistakes. Mistakes admitted in the past working operations are the essential experience and help us to optimize our working operations in the future and to avoid reoccurrences.

Provision of necessary resources

The management is responsible for assessing and providing necessary resources for fulfilling our services.

Risk and opportunity management

The management (with employees involved) continuously defines, identifies, analyses and values the risks and opportunities, as well as the resulting minimization or elimination of risks and opportunities and measures to enhance our opportunities.

Continuous improvement

Our sequence of operations, processes, methods as also the quality management system is under permanent assessment and is optimized continuously in order to minimize the risks of business disruption, dangerous and hazardous occurrences and accidents within the service process.

The above mentioned guidelines provide the framework of our company’s strategic and operational objectives in order to provide a customer oriented and high quality service provision.

The management is responsible for the implementation, realization, retention, development (continuous improvement) and effectiveness of the quality management system and is furthermore taking accountability for the system.

Every employee is bound to comply with these objectives. Quality management shall be seen as challenge for all employees of our company.  Customer oriented services of highest quality is to be delivered permanently by unresented commitment of each and every one.

In cooperation with all departments the management is constantly evaluating the effectiveness and implementation of our quality policy.

The quality policy can be provided to relevant interested parties according to prior agreement with the management. The determined quality policy is taking effect from the day of management’s signature and is valid for the complete company. 

Here you can find our certificates and proof of quality: